Archive for the ‘Customer Contacts’ Category

Buying a Roamio? Get a Slide Pro for $30

Posted on May 12th, 2015, by Michael

If you’re in the market for a new TiVo Roamio, and you’d prefer to get a TiVo Slide Pro remote with it, we’ve got a deal for you. For an additional $30, we’ll swap the regular remote that comes with your Roamio for the Slide Pro remote.

slide-remote-pro

The only catch? You have to call. It’s a phone-only special!

Give us a ring at 888-932-5633 (that would be 888 WEAKNEES if you could dial it on your Slide Remote) and we’ll hook you up.

Obviously, this offer is limited to the number of Roamios your are purchasing in the same order.

Note: this will work with any TiVo Roamio version including the OTA version, and any size, stock or upgraded model.

Replacement TiVo Feet – In Stock!

Posted on March 16th, 2015, by Michael

We’re getting more and more requests for replacement rubber feet for TiVos. On older machines, these seem to be just disintegrating completely.

4feet

So we’re selling replacements! These are BRAND NEW replacements that have never been installed on a TiVo. We include a brand new set of rivets as well, making the installation a breeze.

If you’re looking for a set, see our TiVo Replacement Feet page on our site.

Series1 “Failed While Loading Series” Problem: Fixed!

Posted on June 3rd, 2014, by Michael

Back in February, a problem surfaced where many Series1 TiVos began having problems acquiring guide data. These units would hang at 12% with a message saying “failed while loading series.” As you can see from the comments in that post, people were not happy.

As the months went by without a fix, we started to investigate more carefully, and we found a way around the problem: a replacement hard drive.

We found that the problem wasn’t affecting all units, so once we found units that didn’t have the problem, we cloned the software to the units that did have the problem, and we found that it went away. The units started completing setup and acquiring guide data.

If you’d like to order a replacement drive that doesn’t have this problem, see our TiVo Upgrade page.

If you’d like us to reformat your drive with this software, see this page.

TiVo HD and TiVo HD XL – Flashing Green Light is now Fixable!

Posted on November 15th, 2013, by Michael

The TiVo HD (TCD652160) and the TiVo HD XL (TCD658000) are the second HD DVRs for cable that TiVo produced. They’re great units, and many customers bought lifetime service for theirs, which makes them valuable units.

Over the years, we’ve seen many, many of these units with a failure that results in a flashing green light, and no startup response beyond that at all. For years, we’ve been unable to fix this failure, but with some help from our friends in Australia, we’re now able to fix these – so far in pretty much all cases we’ve seen.

We’re very happy to have finally overcome this hurdle. This was, by far, the most common failure that we’ve seen that we hadn’t been able to fix. Our repair department is already able to fix 95%+ of the units that come in here – this brings us closer to our goal of 100%.

The process and the pricing for the fix works this way: you’ll start with our Series3 and Series4 TiVo Repair Program fee of $99.99. That includes labor for the diagnosis and testing of all parts, and also includes return shipping. Then, once we receive and test your unit, and assuming we find the problem in question, there will be an additional $79.99 fee for the parts and labor involved in this repair. So, potentially for $180, you’ll be salvaging a fantastic HD TiVo – and saving the costs of a new TiVo Roamio and lifetime fee, starting at about $600.

And if you’re in Australia and need your TiVo repaired, drop us a line and we’ll get you in touch with our friends down under.

Crossing the 4 TB Barrier – How About 7 TB?

Posted on September 4th, 2013, by Michael

We’re working hard on getting the TiVo Roamio upgraded beyond its current 3 TB limit. We’ve successfully been upgrading the Premiere line to 4 TB for a few years, so that’s been the largest DVR around.

Currently, we’ve got a 7 TB unit up and running. Not sure how soon we’ll have kits for it, but we’re pounding away at it to make sure it’s stable.

And, as soon as we’re certain it’s stable, you’ll be able to get 1120 hours of HD in your Roamio . . .

7tb-screenshot