The TiVo HD (TCD652160) and the TiVo HD XL (TCD658000) are the second HD DVRs for cable that TiVo produced. They’re great units, and many customers bought lifetime service for theirs, which makes them valuable units.
Over the years, we’ve seen many, many of these units with a failure that results in a flashing green light, and no startup response beyond that at all. For years, we’ve been unable to fix this failure, but with some help from our friends in Australia, we’re now able to fix these – so far in pretty much all cases we’ve seen.
We’re very happy to have finally overcome this hurdle. This was, by far, the most common failure that we’ve seen that we hadn’t been able to fix. Our repair department is already able to fix 95%+ of the units that come in here – this brings us closer to our goal of 100%.
The process and the pricing for the fix works this way: you’ll start with our Series3 and Series4 TiVo Repair Program fee of $99.99. That includes labor for the diagnosis and testing of all parts, and also includes return shipping. Then, once we receive and test your unit, and assuming we find the problem in question, there will be an additional $79.99 fee for the parts and labor involved in this repair. So, potentially for $180, you’ll be salvaging a fantastic HD TiVo – and saving the costs of a new TiVo Roamio and lifetime fee, starting at about $600.
And if you’re in Australia and need your TiVo repaired, drop us a line and we’ll get you in touch with our friends down under.