Archive for the ‘Customer Contacts’ Category

Replacement TiVo Feet – In Stock!

Posted on March 16th, 2015, by Michael

We’re getting more and more requests for replacement rubber feet for TiVos. On older machines, these seem to be just disintegrating completely.

4feet

So we’re selling replacements! These are BRAND NEW replacements that have never been installed on a TiVo. We include a brand new set of rivets as well, making the installation a breeze.

If you’re looking for a set, see our TiVo Replacement Feet page on our site.

Series1 “Failed While Loading Series” Problem: Fixed!

Posted on June 3rd, 2014, by Michael

Back in February, a problem surfaced where many Series1 TiVos began having problems acquiring guide data. These units would hang at 12% with a message saying “failed while loading series.” As you can see from the comments in that post, people were not happy.

As the months went by without a fix, we started to investigate more carefully, and we found a way around the problem: a replacement hard drive.

We found that the problem wasn’t affecting all units, so once we found units that didn’t have the problem, we cloned the software to the units that did have the problem, and we found that it went away. The units started completing setup and acquiring guide data.

If you’d like to order a replacement drive that doesn’t have this problem, see our TiVo Upgrade page.

If you’d like us to reformat your drive with this software, see this page.

TiVo HD and TiVo HD XL – Flashing Green Light is now Fixable!

Posted on November 15th, 2013, by Michael

The TiVo HD (TCD652160) and the TiVo HD XL (TCD658000) are the second HD DVRs for cable that TiVo produced. They’re great units, and many customers bought lifetime service for theirs, which makes them valuable units.

Over the years, we’ve seen many, many of these units with a failure that results in a flashing green light, and no startup response beyond that at all. For years, we’ve been unable to fix this failure, but with some help from our friends in Australia, we’re now able to fix these – so far in pretty much all cases we’ve seen.

We’re very happy to have finally overcome this hurdle. This was, by far, the most common failure that we’ve seen that we hadn’t been able to fix. Our repair department is already able to fix 95%+ of the units that come in here – this brings us closer to our goal of 100%.

The process and the pricing for the fix works this way: you’ll start with our Series3 and Series4 TiVo Repair Program fee of $99.99. That includes labor for the diagnosis and testing of all parts, and also includes return shipping. Then, once we receive and test your unit, and assuming we find the problem in question, there will be an additional $79.99 fee for the parts and labor involved in this repair. So, potentially for $180, you’ll be salvaging a fantastic HD TiVo – and saving the costs of a new TiVo Roamio and lifetime fee, starting at about $600.

And if you’re in Australia and need your TiVo repaired, drop us a line and we’ll get you in touch with our friends down under.

Crossing the 4 TB Barrier – How About 7 TB?

Posted on September 4th, 2013, by Michael

We’re working hard on getting the TiVo Roamio upgraded beyond its current 3 TB limit. We’ve successfully been upgrading the Premiere line to 4 TB for a few years, so that’s been the largest DVR around.

Currently, we’ve got a 7 TB unit up and running. Not sure how soon we’ll have kits for it, but we’re pounding away at it to make sure it’s stable.

And, as soon as we’re certain it’s stable, you’ll be able to get 1120 hours of HD in your Roamio . . .

7tb-screenshot

Troubleshooting TiVo Noise: What’s the Source?

Posted on December 16th, 2012, by Michael

Now that some TiVo DVRs can be as old as 13, we get a lot of questions about how to quiet the actual unit. The older units get, the louder they get, physically.

In a TiVo, there are basically two sources of on-going noise. There is also a third potential source of noise, but if you have that, your TiVo probably isn’t functioning. I’ll cover that at the end.

The two potential sources of noise inside a TiVo are the two moving parts: the fan and the hard drive. Both parts create friction and heat and wear out over time in ways that increase their noise. And both parts are replaceable, but the fan is much easier and less expensive to replace.

For most TiVos, there’s a pretty easy way to tell if the fan is the source of the noise or not. Just stick a toothpick in the fan grates, and see if the noise stops.

Fan grates on the back of popular model TiVos

Fan grates on the back of popular model TiVos

Be sure not to leave the toothpick in there – you don’t want to stop the air circulation inside your TiVo for too long. On some models, especially early DIRECTV TiVos, the fan is in the center of the unit, so you can’t reach it with a toothpick. You’ll have to open the unit and unplug the fan on those models.

If you’ve determined that the fan is the source of the noise, you can order a replacement fan for most TiVo models from our TiVo fan page.

On the other hand, if the noise continues once you’ve disabled your fan temporarily, then you very, very likely have a loud hard drive, and a loud hard drive is a problem for two reasons: the noise, and the increased friction that it’s experiencing, meaning it’ll likely fail before too long. Granted, we do see some drives come in to our office that sound like jet engines but perform fine, but usually noise = imminent failure.

We have replacement TiVo hard drive kits for every model of TiVo.

Then, the third potential source of noise from a TiVo is a ticking noise. This one is pretty rare, and if you hear it, most likely your TiVo isn’t booting at all. This is a failed power supply. My guess is, you’ve already figured that out or sent us the unit since this problem is much more urgent, but in case you haven’t, we have a complete line of replacement TiVo power supplies.