Archive for the ‘Customer Contacts’ Category

DIRECTV is Aware of the Rebooting

Posted on November 19th, 2012, by Michael

If you’ve been following our blog posts about the issues with DIRECTV TiVos rebooting, you’ve seen that we got some internal confirmation that DIRECTV knows about the problem.

They’re now making that information public:

As far as we know, this applies to units beyond just the R10. You can read DIRECTV’s Twitter feed on the subject here.

DirecTV TiVos are Rebooting, Everywhere . . .

Posted on November 15th, 2012, by Michael

Since this past weekend, we’ve been getting flooded with emails and phone calls about DirecTV TiVos rebooting. Reports include basically all units except for the new THR22 HD TiVo. So this DOES include the older HR 10-250 HD TiVo, and all SD TiVos for DirecTV.

While we don’t know the cause of the situation, considering that it clearly affects Series1 and Series2 models all over the country, the source of the problem must be the satellite signal. Many affected units are not plugged into phone lines. And we’ve had no similar wave of reports about either non-DirecTV units, or about DirecTV DVRs that don’t run TiVo.

We do have some queries in to various contacts. But we have no information as of yet.

There’s a thread over on TiVoCommunity that covers the issue. It’s mostly just a list of people saying “yeah, me too” at this point, but if you have this problem, it’s worth keeping an eye on the thread.

We’ll be sure to update everyone if we learn more. Hopefully, the problem will disappear just as mysteriously as it arose.

Extra THR22 Remotes are Now in Stock for New DIRECTV TiVo

Posted on March 30th, 2012, by Michael

The remote that shipped with the new DIRECTV TiVo was certainly a surprise. While it looks and feels like a standard TiVo Peanut Remote, it’s different. It has totally different IR codes (and it has RF!).

Now, up until this point, all TiVo Peanut Remotes basically had overlapping capabilities. They all could share the standard buttons like TiVo, pause, the numbers, channel up/down, etc. And then some had more specific buttons, like the DVD playing buttons the DVD TiVo remotes have, or the ABCD buttons on the TiVo Premiere remotes, or the keyboard on the Slide Remote. But the main buttons just worked with any other TiVo that also came with a Peanut-shaped remote.

The compatibility for any Peanut remote with any other Peanut remote ended with the THR22. The THR22 is just not compatible with any other TiVo remote. So we had to find and source this remote separately, and they’re now in stock – you can order one from our TiVo THR22 accessories page.

But there’s a silver lining here, at least for some. While it’s not compatible with other TiVo DVRs, it is compatible with DIRECTV HD DVRs. So if you’ve got, say, an HR22 and you’ve always fondly remembered the TiVo remote, well, you can use this! IR code wise, it’s basically the same as the white remotes supplied by DIRECTV.

DIRECTV TiVo THR22: Extra Remotes

Posted on February 10th, 2012, by Michael

We’ve had many inquiries about extra remotes for the new DIRECTV HD DVR TiVo THR22. You can now get on the pre-order list for these remotes on this DIRECTV remote page.

You might wonder why it’s on the page with the generic DIRECTV remotes and there’s a good reason: it’s compatible with those remotes. That means two things:

  1. The other remotes on that page will also work with the THR22 TiVo.
  2. But more importantly, the THR22 remote will work with many, many other HD DVRs from DIRECTV, including the HR20, HR21, HR22, HR23, HR24, HR21Pro, and HR34.

So if you’re one of the many people who, over the years, moved away from TiVo DVRs to the other DIRECTV DVRs, but still like the TiVo peanut remote style, you’re in luck! This remote will work your unit, so you get all of the features that the other DVRs have that the TiVo doesn’t currently have, but you also get the best, most intuitive remote around. Sorry that we can’t get you the great TiVo interface on those units also . . .

Upgrades for your THR22 DirecTV TiVo

Posted on January 3rd, 2012, by Michael

Got a THR22 already? We can upgrade it!

We know that not many of the new DirecTV HD TiVo DVRs are out there yet, but we’re already getting upgrade requests. So it’s official! We’ve got upgrade options. We can get up to 2 TB in your unit, for up to 300 hours of HD.

See our DirecTV TiVo THR22 Upgrade page.