Rebooting DIRECTV TiVo DVRs – Update

Posted on November 16th, 2012, by Jeff

Yesterday, we posted about an ongoing problem with standard definition DIRECTV TiVo DVRs rebooting multiple times per day. After multiple emails and calls to DIRECTV, we finally received a response indicating that the engineering department is (now) aware of the problem and is working on a solution. We hope it will be soon, but we don’t have any idea how long it will take to fix. We’ll keep our fingers crossed!

Please leave a comment

  1. Jeff Urbach Says:

    I have been having this problem for the last week or so, and thought it was something else until all 3 of my units starting having the exact same symptoms. After multiple restarts one of my machines will now not power up. I would assume the power supply has now failed. Per usual, Directv was completely useless. I blame this failure and destruction of my machine on them.

  2. Jeff Says:

    I think that it took awhile for it to sink in, but DIRECTV is aware of the problem. I don’t know if all of the CSRs are aware of it, but engineering is…and that’s a good start. For those who have TiVos with this problem, patience is one option. Going HD is another…and I suppose abandoning DIRECTV is yet a third.

  3. johnathan Says:

    about 2 months ago i bought and updated and actiated two non HD tivo dtv receivers. Whileon phone with tech dept. talking to the rep. she told me than ALL name brand receivers will not work after the first of the year and they would be sending out letters. i still have not received one but cant help but think that they are yet again trying to force you to get their receicers or upgrade to the HD TiVo. frustrating to say the least

  4. Jeff Says:

    It’s a shame that DIRECTV has customer service reps who spread misinformation. DIRECTV and TiVo are working on the problem. There is no conspiracy at work.

  5. Dave Says:

    THANK YOU for posting about this. We have an R10 and were thinking it was finally going south, being 7 years on the same old disk drive and added WeaKnees drive. We still want to get to HD soon, but meanwhile, it’s good to know it’s not our unit but DirecTV’s problem.

  6. Ed Says:

    I just called directv this morning and the rep told me they have had no reports about this and she knew nothing about it.

  7. Phil Says:

    Called Directv at 2 pm today. When requested I said “Activate A Receiver” and was put directly through to technical assistance. Rep found the file and said it was a nationwide problem and engineering was working on it with no resolution time stated. He said he noted my account. Suggest everyone call and have their accounts noted. Might tend to get them off the dime.

  8. April Says:

    I’ve called Directv several times since yesterday because I thought the problem was with my DVR…it wasn’t until tonight that someone FINALLY told me that it isn’t my DVR that is messing up, it’s something on their end that they are working on. I’ve been having issues since the 15th, and the rep told me that people have been having problems for at least 9 days, and there is no way of knowing how long this is going to continue. I don’t know what everyone else has been experiencing, but my DVR now resets 3 or 4 times an hour instead of 3 or 4 times a day as it was doing when it started. I pay quite a bit every month for Directv service and feel that there should be some kind of compensation for the inconvenience, since it’s nearly impossible to watch TV at this point.

  9. Mary Says:

    I have the problem too. Thought it was my unit. Called tech support at Directv this morning and was advised same information as above. No offer for my disruption of service was offered. WTH? Also received offer from DISH in the mail. I have been a Directv customer for MANY years…I am tired of nothing in return for my loyalty. 🙁

  10. Jennifer Says:

    This has happened the same time every year for the last 5 years! DirecTV is NOW aware of the problem is bologna.

  11. Joanne, NY Says:

    We’ve had a TiVo box for many years and this has never happened. Issues started here about 1 week ago. Reboots have escalated to recycling reboots with no picture at all. Does not happen on our 2 other DirecTV DVR units so I’m not without tv entirely.
    I’m concerned these reboots will cause issues with the power module. I own my box and just had the hard drive upgrade to 300 hrs. Wonder how they’ll handle that one!
    I hope they get the darn problem fixed soon.

  12. Joanne, NY Says:

    Just read on DirecTV that they identified the problem; supposedly will be resolved tonight, or alreay done in some regions.
    Under DirecTV Forums, by a DirecTV rep, name: peds48_installs peds48_installs:
    “The issue was due to some bad APG data and it’s has been corrected about an hour ago. folks may have seen one more reboot a bit ago but we believe the issue is now corrected … fingers crossed”

  13. Donl Says:

    This was the first occurrence for me, too, after many years of sometimes very frustrating service from DirecTV. I was ready to pull the drive and start hacking on disk checking, but stumbling across this blog — thanks VERY much! — I was saved that. My machine’s been up for hours, rather than minutes, so I think we’re clear.

    As much as I’ve been angry with those guys at times, I’m glad I don’t have to diagnose systems with some components 22 thousand miles away, and I’m glad they got this one straightened out relatively quickly (all things considered).

  14. Becky Says:

    Ours was doing this since last Thursday and got so bad last night that we couldn’t watch even 30 minutes of TV without 3 or 4 reboots. We were assuming it was the box since it’s so old. We had replaced the hard drive in Feb and fixed a capacitor in March. Glad to hear its not the box! So far this afternoon it hasn’t rebooted once so DTV may have actually fixed it. Crossing fingers!

  15. Becky Says:

    Just got an email from DTV saying they fixed the problem and are giving a one time $10 credit for the inconvenience. I never even called about the problem. I’m impressed!

  16. kevin Says:

    THEY TOLD ME THE SAME THING. THEY DON’T GIVE A SHIT ABOUT US TIVO OWNERS.

  17. kelly thomas Says:

    Whoa! DirectTV does the RIGHT THING! http://i.imgur.com/vExnP.jpg

    Thank You DTV!

  18. Cassandra Says:

    I have a R10 TiVo that is constantly rebooting or freezing. Does anyone have any suggestions on how to fix it?

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