Back in February, a problem surfaced where many Series1 TiVos began having problems acquiring guide data. These units would hang at 12% with a message saying “failed while loading series.” As you can see from the comments in that post, people were not happy.
As the months went by without a fix, we started to investigate more carefully, and we found a way around the problem: a replacement hard drive.
We found that the problem wasn’t affecting all units, so once we found units that didn’t have the problem, we cloned the software to the units that did have the problem, and we found that it went away. The units started completing setup and acquiring guide data.
If you’d like to order a replacement drive that doesn’t have this problem, see our TiVo Upgrade page.
If you’d like us to reformat your drive with this software, see this page.