TiVo Roamio Remote In Stock (RF and IR)

Posted on January 29th, 2014, by Michael

At WeaKnees, we try to have just about every TiVo remote in stock. We’ve got all of the regular remotes and lots of oddball ones also (for TiVo DVD burners, the old Toshiba TiVo, etc.).

We now have stock of the TiVo Roamio remote. This is the remote that ships with the Roamio and it does IR and RF with the Roamio line. It’ll also work in IR with older TiVos. It’s on the right side of our TiVo Remote page.

roamio-500

If you’re looking for the new keyboard remote for the Roamio, we also stock and sell the new TiVo Slide Pro.

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Series1 TiVo DVRs getting “Failed. Call Interrupted.” — FIXED!

Posted on December 23rd, 2013, by Jeff

Update #4: Although TiVo engineering is out on vacation this week, someone stepped up to the plate and fixed the problem. Thank you, TiVo, on behalf of customers who were impacted and on behalf of weaKnees customer support reps, who were being bombarded with calls, emails and chats!

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If you have an old Series1 TiVo (Philips HDR-series or Sony SVR2000), you might have discovered that the unit has not dialed in for the last week or so, so you are suddenly getting a warning about guide data expiring soon.

Most likely, when you make a test connection, it works fine. However, when you force a connection to the TiVo service, the call connects and then fails with the error “Failed. Call Interrupted.” No need to yell at the kids for picking up the phone during a TiVo call at 3am. It’s not your family’s fault and it’s likely not a broken TiVo, either.

Given the number of phone calls and emails we have received recently regarding this problem, we believe there is a problem on TiVo’s side.

We have provided TiVo engineers with log files and information about the problem and we hope they will address the issue quickly…but the timing isn’t great. TiVo’s engineering staff is likely pretty short-handed over the holidays.

It might take TiVo Customer Service reps time to figure out that this is an issue, so if you call in with the problem, you’re likely to hear that you need a new TiVo or that you need the TiVo repaired. Don’t believe it.

UPDATE #1: We have received a call from someone with a first-generation Series2 TiVo (TCD140040) with the same problem, so if it’s related, the issue might be impacting more than just Series1 TiVos.

UPDATE #2: A representative from TiVo let us know that the Engineering department is out on vacation until Monday. If you have a Series1 TiVo that will run out of guide data before then, you’ll want to set up some manual recordings. If you have a Series2 with this problem or you are stuck in Guided Setup, I’m afraid there won’t be a solution for you until TiVo resolves the problem. It won’t hurt to keep trying to dial, but I don’t think this will resolve itself. It’s going to take TiVo’s intervention. For what it’s worth, similar issues have arisen with other TiVo models recently and, most recently, the fixes have been quick to come. We are optimistic!

Update #3: We just got a call from a customer with an early-model Series2 DIRECTV TiVo (HDVR2) who reported the same issue.

 

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4 TB Single-drive Upgrades for TiVo Premiere DVRs

Posted on December 21st, 2013, by Michael

We’re happy to announce that we are now able to offer 4 TB drives for use in TiVo Premiere DVRs. This allows for about 640 hours of HD recording on a single internal drive.

s4-4tb-lg

We just started shipping these last week, both as kits, and as complete TiVo Premiere units, based on the TCD746320 model. Here are the links for the new products:

TiVo Premiere with single internal 4 TB Drive

4TB Drive kit for TiVo Premiere TCD746320 and TCD746500

4TB Drive kit for TiVo Premiere XL TCD748000

4TB Drive kit for TiVo Premiere XL4/Elite TCD758250

4TB Drive kit for TiVo Premiere4 TCD750500

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Black Friday Deals are Live!

Posted on November 29th, 2013, by Michael

We’ve got some good deals for Black Friday on huge DVRs: TiVo Roamios and several models from DIRECTV including the Genie are all on sale today!

And, if you’re looking for a new remote for your TiVo, we have one at the lowest price EVER in honor of the date.

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TiVo HD and TiVo HD XL – Flashing Green Light is now Fixable!

Posted on November 15th, 2013, by Michael

The TiVo HD (TCD652160) and the TiVo HD XL (TCD658000) are the second HD DVRs for cable that TiVo produced. They’re great units, and many customers bought lifetime service for theirs, which makes them valuable units.

Over the years, we’ve seen many, many of these units with a failure that results in a flashing green light, and no startup response beyond that at all. For years, we’ve been unable to fix this failure, but with some help from our friends in Australia, we’re now able to fix these – so far in pretty much all cases we’ve seen.

We’re very happy to have finally overcome this hurdle. This was, by far, the most common failure that we’ve seen that we hadn’t been able to fix. Our repair department is already able to fix 95%+ of the units that come in here – this brings us closer to our goal of 100%.

The process and the pricing for the fix works this way: you’ll start with our Series3 and Series4 TiVo Repair Program fee of $99.99. That includes labor for the diagnosis and testing of all parts, and also includes return shipping. Then, once we receive and test your unit, and assuming we find the problem in question, there will be an additional $79.99 fee for the parts and labor involved in this repair. So, potentially for $180, you’ll be salvaging a fantastic HD TiVo – and saving the costs of a new TiVo Roamio and lifetime fee, starting at about $600.

And if you’re in Australia and need your TiVo repaired, drop us a line and we’ll get you in touch with our friends down under.

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