Update #4: Although TiVo engineering is out on vacation this week, someone stepped up to the plate and fixed the problem. Thank you, TiVo, on behalf of customers who were impacted and on behalf of weaKnees customer support reps, who were being bombarded with calls, emails and chats!
If you have an old Series1 TiVo (Philips HDR-series or Sony SVR2000), you might have discovered that the unit has not dialed in for the last week or so, so you are suddenly getting a warning about guide data expiring soon.
Most likely, when you make a test connection, it works fine. However, when you force a connection to the TiVo service, the call connects and then fails with the error “Failed. Call Interrupted.” No need to yell at the kids for picking up the phone during a TiVo call at 3am. It’s not your family’s fault and it’s likely not a broken TiVo, either.
Given the number of phone calls and emails we have received recently regarding this problem, we believe there is a problem on TiVo’s side.
We have provided TiVo engineers with log files and information about the problem and we hope they will address the issue quickly…but the timing isn’t great. TiVo’s engineering staff is likely pretty short-handed over the holidays.
It might take TiVo Customer Service reps time to figure out that this is an issue, so if you call in with the problem, you’re likely to hear that you need a new TiVo or that you need the TiVo repaired. Don’t believe it.
UPDATE #1: We have received a call from someone with a first-generation Series2 TiVo (TCD140040) with the same problem, so if it’s related, the issue might be impacting more than just Series1 TiVos.
UPDATE #2: A representative from TiVo let us know that the Engineering department is out on vacation until Monday. If you have a Series1 TiVo that will run out of guide data before then, you’ll want to set up some manual recordings. If you have a Series2 with this problem or you are stuck in Guided Setup, I’m afraid there won’t be a solution for you until TiVo resolves the problem. It won’t hurt to keep trying to dial, but I don’t think this will resolve itself. It’s going to take TiVo’s intervention. For what it’s worth, similar issues have arisen with other TiVo models recently and, most recently, the fixes have been quick to come. We are optimistic!
Update #3: We just got a call from a customer with an early-model Series2 DIRECTV TiVo (HDVR2) who reported the same issue.