Series 1 Dialing Problems – Update

Posted on April 9th, 2014, by Jeff

A couple of months ago, we posted about a problem impacting Series1 TiVo units. Specifically, these units are not able to complete setup and get an error message, “Failed while loading series.” For over two months now, TiVo has been working on the problem and has given us every indication that it will be resolved. Unfortunately, that day has not yet come. TiVo recently acknowledged the issue on their website, saying that “TiVo is developing a solution to [be] made available as soon as possible.” We hope and expect the fix to be implemented any day now.


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  1. Barry Says:

    Thanks for posting the update. I hope it is fixed soon. It is still not working as of April 16, 2014, 8:30 AM EDT.

  2. Mike Says:

    The thing that’s so ludicrous about this is that the program guide updates have been in operation for Series 1’s for over a decade. It’s nothing new. But now, it doesn’t work for some people who have even cleared their guide data completely. A similar problem happened over the Holidays but was fixed. What is taking so long to restore something that has worked for a decade? TiVo just doesn’t care. There’s no other alternative.

  3. Barry Says:

    …still broken…

  4. Michael Says:

    Yup. We can confirm that this is not fixed.

  5. AntM Says:

    I called Tivo and got an incredibly arrogant service rep who continually denied that the problem was anything but the fault of my unit. I mentioned this site and the many others who had the exact same issue – AT THE EXACT SAME TIME and he stuck to his story.

    His solution was to unplug the phone line from the tivo and let it clear out all the old data over a matter of a week or so. Of course I did this and yes, it did clear out the old data … but it still will not load the new data properly. Originally my unit would routinely load the data to 80%, now it gets to about 2% and fails.

  6. Mike Says:

    So what are the chances that TiVo put that notice on their website just to keep people from calling about the issue, without really planning to do anything about it?

  7. Jack Says:

    I also have been having the Series 1 problem for 5 months now and have been in direct contact with the same tech at Tivo multiple times. At first he blamed it on my unit, but after several conversations and 4 friends with Tivo 1 all having the same problem he finally agreed that it was something on their end. He was nice enough to contact me 2 months ago to tell me that Tivo had formally logged this problem as a bug on their end, but couldn’t tell me when it would be fixed.

    I don’t know about the rest of you, but I think six months to fix this problem is ridiculous as we have all paid for lifetime subscriptions (of our units) and Tivo is not rushing to hold up their end.

    I have discussed a class action lawsuit with an attorney, and he advised me that the first ting we need to do is to go over the Tivo lifetime subscription agreement to see what if any loopholes exist for Tivo.

    I don’t have a copy of my agreement so the first thing I am looking for is anyone that has a copy of it so the attorney can go over it.

    If the lawsuit is viable probably the next thing we would be looking for is Tivo users that are affected by the problem.

    I have setup and email address to try to gauge interest in this (TivoSeries1 AT I am hoping that I will get a lot of responses to this address, so if you have a copy of the agreement please in all caps make you email subject “TIVO SERVICE AGREEMENT”.

    We can also start thinking about the best way to get the word out the Series 1 users. maybe a post on Weeknees or a small stand-alone web site.

    Guys lets light a fire under Tivo to get this fixed!

  8. Barry Says:

    …still not working…

    Jack, I will send an email to you. Thanks for your efforts regarding a possible class action lawsuit.

  9. oclihp Says:

    My Sony SVR2000 Series 1 with Lifetime Service, is still having issues when loading reaches 89%. It’s been very frustrating. However, a few months ago, it briefly loaded without any failure several times. I was shocked to see the word “succeeded”. I recently started receiving emails practically begging me to upgrade, coincidental?

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