We’ve been getting more and more phone calls – a lot today – from customers who ordered a TiVo from DirecTV and got an R15. You might only notice if you were familiar with the TiVo interface, so this may be a much larger problem. But in any event, it seems that the phone reps at DirecTV don’t differentiate between “TiVo” and the generic term “DVR” and they’ve made at least a handful of customers pretty unhappy.
One such customer claimed to have the order for a TiVo in writing specifically using the word “TiVo” and if we can get a scan of that, we’ll post it.
