We all knew that TiVo wouldn’t abandon the rebate just at the start of the Christmas shopping season, and the new rebate is up, valid through 1/7/06. Same $150. Same details as before: you need to have service on the unit, there’s a penalty for cancelling service within a year, and it applies to new, [...]
Entries from November 2005
New TiVo Rebate is up
November 29th, 2005 · No Comments
Tags: TiVo News
The 137 GB Limit
November 26th, 2005 · No Comments
Looks like everyone wants a super-sized upgrade these days. 120 GB just won’t do. We’ve been getting lots and lots of email about the old 137 GB barrier, which no longer applies to any newer unit. So if your unit has a USB port, even it if can’t use the USB port, you can use [...]
Tags: Customer Contacts
More MPEG-4 DirecTV Info via a Canned DTV Email
November 23rd, 2005 · 1 Comment
As a follow up on our earlier post about MPEG-4 and DIRECTV, we’re posting a boilerplate letter that DIRECTV is sending to subscribers who inquire about these changes:
Thanks for asking about HD equipment. I understand your concern about how our transition to MPEG-4 transmission will affect any MPEG-2 equipment you may have. Let me reassure [...]
Tags: Customer Contacts
Customer support call/email of the day
November 21st, 2005 · No Comments
Maybe it’s just a fluke, but we’ve been getting a flood of emails and phone calls today from customers asking if they can use their combo DirecTV TiVo with Comcast cable. The answer, unfortunately, is no. These units can only read DirecTV signals and can’t do anything all all with a cable signal - nor [...]
Tags: Customer Contacts
MPEG 4 Info for HD with DIRECTV
November 18th, 2005 · 1 Comment
It may not be the number one question that we answer on the phone each day, but over time it might be. Everyone wants to know about the future of HD on DirecTV, and whether their HR10-250 (or the one they’re about to purchase) will be obsolete. In a word, the answer is “no.” The [...]
Tags: Uncategorized